Drips is Focused on Making a Meaningful Impact with its AI-Powered Conversational Outreach Platform

Even though mobile technology has advanced significantly, one thing hasn’t changed — a consumer’s expectation and preference for a personalized experience. This leaves enterprises with the challenge of meeting consumer expectations and engaging with them in a thoughtful, humanized way.

Founded in 2016, the Drips conversational outreach platform was the first of its kind. Since then, it has been adopted by some of the largest enterprises in the country, including Fortune 500 companies who want to ‘act small’ by having 1:1 humanized conversations at scale with their consumers.

The company’s conversational outreach platform is utilized by clients across many industries including insurance providers, mortgage lenders, communication service providers and healthcare companies.

In fact, in 2021, Drips significantly expanded its footprint through key partnerships in the healthcare industry and secured a significant growth investment from the Blue Venture Fund.

Drips continued to propel its growth in the healthcare industry during the 2021 Medicare Annual Enrollment Period (AEP). The company set a record milestone by generating nearly a quarter-million qualified inbound calls from seniors interested in Medicare plans across its entire client ecosystem.

In another example, a top-five health insurance provider wanted to decrease the number of Medicare Part D (prescription drug plan) policy terminations from missed payments. They recognized the urgent trouble this could cause policyholders, so they worked with Drips to implement a conversational outreach campaign.

While primarily SMS-centered, Drips would also direct policyholders to a phone call with a health insurance agent if requested.

In just one month, the health insurer experienced a 290% increase in policy retention. With a larger pool of members, the following month, there was a 170% increase in retention compared to the health insurer’s existing contact methods and they saved more than 3,000 Medicare members from having their policies terminated.

“Our focus on innovation is guided by our passion for helping consumers get the services they need on their terms,” said Aaron Christopher “A.C.” Evans, Co-Founder and CEO of Drips.

Recognitions

Drips was recognized with Cascade Capital Corporation’s Best Technology Story Award and Award Honoree for 2021, was named on the Deloitte Technology Fast 500™ list in 2021 for the third consecutive year and was named as one of the Fastest-Growing Companies in America on the Inc. 5000 in 2020.

Drips Leadership

Aaron Christopher “A.C.” Evans

A.C. Evans is a pioneer in conversational marketing and Co-Founder and CEO of Drips. A proven thought leader with a passion for “scaling the unscalable,” A.C. sits on the Executive Committee of the Professional Association for Customer Engagement (PACE) board of directors. He is committed to establishing SMS best practices and bridging the gap between companies and their audiences through conversational outreach.

A.C. was recognized by D.M.N., a leading provider of digital and data-driven marketing news, as one of the top 40 marketers under 40 for 2019.

Anthony Greco

Anthony Greco is Drips’ Co-Founder and CTO, leading the company’s engineering and development teams. Anthony is a multi-time entrepreneur, writing his first line of code at 9-years old, and has built Drips to handle massive scale.

Tom Martindale

As Founding Partner and President, Tom oversees sales, marketing, and all key areas of revenue growth at Drips. Leading the charge for new business, he has founded over 7 companies. A veteran of the United States Navy, Tom served in Operation Restore Hope, Somalia, from 1992-1993.

A Culture Guided by Core Values

As the company’s growth continues, Drips is supported by a growing staff of dedicated individuals and a strong employee culture.

During COVID-19, Drips quickly shifted to work from home. Their flexible work environment is a connected remote workplace culture that honors its humble roots and reinforces the core values of happiness, improve, lean, passion, and team.

Drips celebrates achievements, work anniversaries, and birthdays virtually, and meets regularly at monthly “All Hands” meetings. The company has even developed clubs around hobbies and interests to keep people connected.

In addition to a robust compensation and benefits package, one of Drips’ most popular benefits is unlimited paid time off, allowing employees to unplug and take time off from work to relax and recharge.

Drips participates in community activities that include promoting S.T.E.M. education, an organization that allows kids to learn valuable lessons about teamwork, patience and bravery, supporting veteran programs, and donating to charities selected by Drips’ clients.

Outlook

Drips looks forward to another year of rapid growth and continued success in helping shape the way enterprises communicate with their consumers in a comfortable, nonintrusive way during moments that matter.